Refund & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, and you are not satisfied with your purchase, then we will not be able to send a refund.
To be eligible for a return, your item must be in perfect working conditions and in the same condition that you received it or in a possible working condition. It must also be in the original packaging and we will request a video as proof for the damaged/faulty product.
Please note: The customer takes full responsibility of the return fees.
NOTE: For returns or damaged goods or unsatisfied purchases, we will request a video with these details:
- Show us the product is plugged in and the socket is turned on
- Plug the device and press the power button for 3 seconds
- Press the large button to adjust its function range
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require:
- A receipt/order number or proof of purchase.
- A video proof for damaged/faulty products.
Please do not send your purchase back to the fulfillment center, send us an email prior to doing anything. email us - firstname.lastname@example.org
Refunds (if applicable)
Once your video is received and inspected, we will send you an email to notify you that we have received your video for the product. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 - 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. Ask them to check for the refund using our payment partner - Bluesnap or Stripe.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will expect you to return the other device and you will be responsible for the return charges.
To return your product, you should email our customer support on email@example.com first before doing anything else. Please don't ship your item until we provide you with the details.
In the situation that your package is delivered to the wrong address that you entered when placing the order, we will not be responsible for this and we will not send a refund.
When a package is shipped and in transit, we cannot make changes to the shipping address, and we will not offer a refund. Please check on the confirmation email sent immediately you place an order. If you don't see it, contact support immediately.
Please NOTE: we process orders within 5 - 48 hours, so contact us for changes immediately.
In the situation that your package appears delivered, but you did not receive it, contact our customer support immediately and they should be able to help with the order.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.